1. Provider and scope
Visutta is an invited pre-release AI production service operated by Niklas Koeder in Germany ("Visutta", "we", "us", or "our"). You can contact us at support@visutta.com.
These Terms apply to the Visutta website, browser and desktop applications, Studio and Pro production surfaces, APIs, collaboration features, support, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service for an organization, you confirm that you may bind that organization.
The complete provider address and any applicable register and tax details will be stated in Visutta's legal notice before public launch. If you do not agree to these Terms, do not use the Service.
2. Eligibility and accounts
You must be at least 18 years old and legally able to enter into a contract. Account information must be accurate and kept current. You are responsible for activity performed through your account and for protecting your credentials.
- Do not share a personal account or bypass seat and access limits.
- Notify us promptly if you suspect unauthorized access.
- Use team and collaboration invitations only for intended recipients.
- You remain responsible for users whom you invite or administer.
3. The Service
Visutta helps users plan scripts, manage production memory, create and edit image, video, music, and voice assets, review takes, and assemble productions. Features, models, limits, and supported formats may vary by plan, provider availability, location, or release stage.
The Service is a creative production tool, not legal, medical, financial, safety, or other professional advice. You must evaluate the suitability and legality of every project and output before using or publishing it.
4. Plans, billing, and credits
Subscriptions
Paid plans renew monthly or annually until cancelled. The price, billing interval, included credits, seat limit, taxes, and renewal terms shown at checkout form part of your order. Stripe processes payments; Visutta does not normally receive full payment-card details.
You can cancel an active subscription through the available account or billing controls. Cancellation normally takes effect at the end of the paid period. Statutory cancellation and withdrawal rights remain unaffected.
Credits and generation charges
- Subscription credits are a monthly allowance. Unused subscription credits are scheduled to expire at the displayed Stripe billing boundary and do not roll over. A short renewal-processing grace period may keep them temporarily usable after that boundary; the account interface displays the final availability time when this applies.
- Annual plans are billed annually but release the stated allowance in monthly cycles unless the order page states otherwise.
- Separately purchased top-up credits remain distinct from subscription credits and do not expire unless an expiry is clearly disclosed before purchase.
- A generation estimate may be reserved when a job is accepted. Visutta settles the actual charge when billable output completes and releases or refunds the reservation if the job fails or is cancelled before a billable result.
- Model, quality, resolution, duration, sound, reference count, and provider pricing can change the charge. The authoritative amount is the amount shown for the accepted job and its final settlement record.
Except where required by law, charges for successfully delivered generation work and consumed credits are non-refundable. Contact us promptly about duplicate charges, technical billing errors, or an output that was charged without billable media.
Electronic invoices
After a successful paid purchase, subscription charge, or paid plan change, Visutta provides the finalized invoice electronically at the billing email address supplied during checkout, normally as a PDF attachment with a secure hosted copy. By completing a paid checkout, you request and agree to this electronic delivery. You must provide an accurate legal name, billing address, and any applicable business tax ID. Contact support promptly if invoice information needs correction.
5. EU consumer right of withdrawal
If you are an EU consumer, you generally have 14 days from conclusion of a distance contract to withdraw without giving a reason. To withdraw, send a clear statement containing your name, account email, order or plan, and decision to withdraw to support@visutta.com.
If you expressly request immediate performance during the withdrawal period, the law may require payment for the proportion already supplied. For digital content, a withdrawal right may expire after performance starts only when all statutory consent, acknowledgement, and confirmation requirements have been satisfied. If those requirements were not met, Visutta will not treat the right as waived.
6. AI outputs and human review
AI output is probabilistic. It may be inaccurate, incomplete, inconsistent, offensive, unsuitable, or similar to content produced for another user. References and prompts improve control but do not guarantee identity, continuity, factual accuracy, uniqueness, or legal clearance.
- Review every output before publication or commercial use.
- Verify facts, rights, releases, credits, and required disclosures.
- Do not rely on output for consequential or high-risk decisions.
- Keep source materials and human editorial responsibility for final work.
7. Customer Content
"Customer Content" means prompts, scripts, files, recordings, images, video, audio, project memory, instructions, feedback, and other material you submit to the Service. As between you and Visutta, you retain your rights in Customer Content.
You grant Visutta a limited, worldwide, non-exclusive license to host, copy, process, transform, transmit, and display Customer Content only as needed to provide, secure, troubleshoot, and support the Service and to comply with law. This includes sending the material to the model provider selected by you or required by the requested workflow.
You confirm that you have all rights, permissions, releases, and lawful bases required for Customer Content, including rights relating to copyright, trademarks, confidential information, personal data, likeness, and voice. Do not upload secrets or regulated data unless the feature and your contract expressly support that use.
8. Output rights
As between you and Visutta, and to the extent permitted by law and the applicable provider terms, Visutta does not claim ownership of output generated for your account. This does not guarantee that copyright or another exclusive right exists in an output, that an output is unique, or that it is free of third-party rights.
You are responsible for clearing and documenting the rights needed for your intended use. Visutta retains all rights in the Service, software, interfaces, workflows, documentation, trademarks, and materials that are not your Customer Content or generated output.
9. Synthetic-content transparency
You must preserve machine-readable provenance or labels supplied with an output where reasonably possible. You must clearly disclose artificial creation or manipulation when required by law, platform rules, or the context, especially for realistic depictions of people, places, entities, or events that could be mistaken as authentic.
Artistic, fictional, satirical, and analogous works may allow a disclosure that does not interfere with normal enjoyment, but you remain responsible for applying the correct rule to your publication.
10. Acceptable use
You may not use the Service to create, upload, facilitate, or distribute:
- illegal content or conduct, or material that infringes third-party rights;
- child sexual abuse material, sexual exploitation, or sexualized depictions of minors;
- non-consensual intimate imagery, abusive impersonation, or harmful deepfakes;
- fraud, phishing, malware, credential theft, evasion, or deceptive identity practices;
- targeted harassment, credible threats, or content intended to cause physical harm;
- high-risk biometric, employment, credit, insurance, education, law-enforcement, or medical decisions;
- attempts to extract provider secrets, bypass safeguards, overload the Service, or access another tenant;
- content or data you are not authorized to process.
We may remove content, restrict features, reject jobs, preserve evidence, or suspend accounts when reasonably necessary to enforce these rules, protect users and infrastructure, or comply with law. You may appeal a content or account decision through support.
11. Teams and collaboration
Team owners and administrators control seats, roles, shared workspaces, limits, and team credit pools. Members may be able to view and change shared project material according to their role. Removing a member ends future access but may not remove their prior contributions from project history.
Collaboration invitations share only the identified workspace. Unless a team policy states otherwise, a collaborator uses their own account and credits. The workspace owner remains responsible for access management and for communicating project-specific privacy obligations to collaborators.
12. Third-party services
The Service relies on third parties for model inference, authentication, payment, infrastructure, email, and media delivery. Depending on the selected feature, Customer Content may be sent to OpenAI, Google, ByteDance or BytePlus, Kling AI, ElevenLabs, the configured music provider, Stripe, Cloudflare, and infrastructure providers.
Provider availability, limits, processing locations, and terms can change. We may replace or disable a provider or model where necessary for security, compliance, quality, or availability. Third-party services may also impose additional terms that apply to your use.
Third-party names, logos, model names, and marks shown in the Service are used only to identify compatible providers, models, and services. They remain the property of their respective owners. Their display does not imply sponsorship, endorsement, partnership, or affiliation unless we expressly state otherwise.
13. Storage, export, and deletion
Visutta stores account state, projects, prompts, references, job history, billing records, and generated media to provide persistent workflows. Generated and uploaded media is copied into Visutta-controlled object storage where possible because provider URLs can expire.
You should export important work and maintain your own archive. You may delete projects or media where the interface provides that control and may request account deletion through support. Deletion can be delayed by active jobs, legal obligations, fraud prevention, dispute preservation, and rolling backups. The Privacy Policy explains the applicable criteria.
14. Availability and beta features
We aim to operate a durable production service, but uninterrupted access is not guaranteed. Provider outages, queue pressure, maintenance, network failures, model changes, or force majeure may delay or interrupt work. Beta and pre-release features may be changed, limited, or discontinued.
Published service descriptions and plan pages explain current capabilities. They are not a guarantee that every model or feature will remain available indefinitely.
15. Suspension and termination
You may stop using the Service and cancel a subscription at any time. We may suspend or terminate access for material breach, unlawful or abusive activity, payment failure, security risk, or where continued provision is unlawful or technically impracticable. Where reasonable, we will give notice and an opportunity to cure or export content.
Provisions concerning payment obligations, rights, disclaimers, liability, dispute resolution, and content needed for legal compliance survive termination.
16. Warranties and liability
Mandatory statutory rights, including consumer rights for digital products, remain unaffected. Otherwise, the Service is provided with the capabilities and limitations described at the time of use. We do not promise that AI output will be accurate, unique, non-infringing, or fit for a particular purpose.
Visutta's liability is unlimited for intent and gross negligence, injury to life, body, or health, fraudulent concealment, guarantees expressly assumed, and liability that cannot legally be limited, including applicable product-liability law.
For slight negligence, Visutta is liable only for breach of an essential contractual obligation whose performance is necessary for the contract and on which you may ordinarily rely. In that case liability is limited to the foreseeable, contract-typical damage. These limitations also apply to our representatives and agents. They do not restrict mandatory consumer remedies.
Business customers will indemnify Visutta against substantiated third-party claims caused by their unlawful Customer Content or material breach of these Terms, to the extent legally permitted and subject to prompt notice and control of the defense. This indemnity does not apply to consumers.
17. Changes to the Service or Terms
We may update the Service and these Terms for legal, security, provider, or product reasons. Material changes will be communicated in a durable or reasonably prominent form before they take effect where required. Changes will not retroactively remove accrued rights or override mandatory law.
If a material change requires your consent, we will request it. Otherwise, you may stop using the Service and cancel before the change takes effect.
18. Governing law and disputes
German law applies, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice does not deprive you of mandatory protections in your country of residence, and statutory jurisdiction rules continue to apply.
Please contact support first so we can try to resolve a dispute. Visutta's final statement about participation in consumer arbitration will be added before public launch. We do not link to the former EU Online Dispute Resolution platform because that platform was discontinued in 2025.
19. Contact
Contract, billing, legal, withdrawal, and content notices can be sent to support@visutta.com. Include the account email, relevant project or job identifier, and enough detail for us to investigate without sending unnecessary sensitive information.